Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

 

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

 

Estimated delivery times:

• Domestic Shipping: 2–5 business days

• International Shipping: 5–15 business days

 

Please note: delivery times are estimates and may vary due to customs delays or unforeseen circumstances.

 

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to follow your package until it arrives.

 

Customs, Duties, and Taxes

For international orders, customs fees, import duties, or taxes may apply. These are not included in the product or shipping price and are the buyer’s responsibility.

 

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@soljanero.com within 7 days of delivery. We will do our best to resolve the issue as quickly as possible.

 

Shipping Restrictions

We currently do not ship to certain countries or regions due to carrier limitations. If you’re unsure whether we ship to your location, feel free to reach out.

 

Need Help?

For any questions about your shipment, feel free to contact us at info@soljanero.com.